Frequently Asked Questions
Can I view your shoes anywhere? I would love to see the physical items.
Yes you can! We have a physical store here in Auckland, New Zealand. You can visit us at Shop 6, 404 Beach Road, Mairangi Bay, Auckland.
Our opening times are:
Sunday-Monday: Closed
Tuesday - Friday: 10am-4.30pm
Saturday:10am - 2pm
Where are your shoes made?
Our shoes are designed right here in New Zealand. The leather is hand selected by Mae from a family-owned business in Thailand that has been around for years. The pattern is then cut here in New Zealand and sent to Thailand for the shoes to be made by experienced cobblers.
If I have a design I like but it doesn't fit properly. Can I get it custom made?
Yes you can. With our custom design service, you are able to choose and customise your design, choose the colour of the leather and get your feet measured properly so the shoes will be made to fit, just for you. Price starts from $390.
How are your shoes different to other shoes in the market?
Our shoes are made from soft genuine leather that mould to your feet when you wear them with extra cushioning and built-in anti-blister cushion at the back to increase your comfort even more. Quality is at the heart of what we do, and every pair of shoes have been crafted with careful attention to details. Because our shoes are short-run, Mae does all quality check for every single pair before putting them on display in the shop or dispatching them to you.
How much is shipping?
FREE Shipping for all New Zealand Orders.
All Australian Orders will incur a standard charge of $9.95 or FREE shipping for all orders over $449.
We ship worldwide so for specific quotes for the rest of the world, please contact us directly via our CONTACT form or email: bemae.shoes@gmail.com
How do I care for MAE leather shoes?
Our Leather shoes are made from 100% genuine leather and they have been treated with protective spray, making them easy to care for and perfect for everyday wear.
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Wipe them with a cloth to remove dirt or debris
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If they have laces, remove laces and wash them with laundry detergent and warm water. Leave to dry before use.
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If wet, allow to air dry.
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If a more vigorous clean is needed, please use saddle soap and warm water with a cloth. Make sure to wipe excess soap then leave to air dry completely before use.
If product is faulty or if I am dissatisfied with the shoes, what can I do?
Returns here at Mae Handmade Leather Shoes are EASY and QUICK. Your satisfaction and comfort are important to us.
If you have purchased our products in store...
- For full priced items, simply bring back your product with proof of purchase for an exchange, credit note or a full refund within 14 days of your purchase. Please note: products must be in unused/unworn condition and in original undamaged packaging.
- Our Sale items are final sales and we will be unable to provide you with a refund on them, unless stated otherwise. Please make sure you choose carefully.
- If you have bought the product from our PHYSICAL store, you can either come in to exchange or return them as long as it is within 14 days of purchasing and in the conditions stated above.
If you have purchased our products online...
- We offer you an exchange, credit note or a full refund for full-priced items via online purchases within 14 days of receiving our products. Please note: products must be in unused/unworn condition in their original undamaged packaging.
- Our Sale items are final sales and we will be unable to provide you with a refund on them, unless stated otherwise. Please make sure you choose carefully.
- You can either come in to exchange or return them as long as it is within 14 days of purchasing and in the conditions stated above. See Return Shipping address below. Please contact us prior to returning your product.
Please note: any shipping fees for returns and exchanges will not be refunded and they are the customers' responsibility.
In the rare event that the products you have received has manufacturing faults or damaged, please contact us directly and we will do our very best to address the problem/repair or replace them for you.
If the products are damaged through wear & tear, we can help recommend for repairs however there will a charge for this.
Contact Details:
Email: bemae.shoes@gmail.com
Call us: 021 688 799
Our shop address is: Shop 6, 404 Beach Road, Mairangi Bay, Auckland.